[Agvisors] FW: Financial Aid Summer/Fall Communications Plan Schedule

[Rodriguez Lorta, Nancy G - (nancyr)]

From: uaac-request at list.arizona.edu <uaac-request at list.arizona.edu> On Behalf Of Catts, Roxie L - (catts)
Sent: Wednesday, August 5, 2020 12:50 PM
To: UAAC list (uaac at list.arizona.edu) <uaac at list.arizona.edu>
Subject: [uaac] FW: Financial Aid Summer/Fall Communications Plan Schedule

Please forward to advisors.

From: Salvesen, Christine L - (cls) <cls at arizona.edu<mailto:cls at arizona.edu>>
Sent: Wednesday, August 05, 2020 12:27 PM
To: Demetriou, Cynthia P - (cpd) <cpd at arizona.edu<mailto:cpd at arizona.edu>>; Nirh, Jenny L F - (french) <french at arizona.edu<mailto:french at arizona.edu>>; Ray, Mark Andrew - (maray1) <maray1 at arizona.edu<mailto:maray1 at arizona.edu>>; Kyte, Sarah - (skyte) <skyte at arizona.edu<mailto:skyte at arizona.edu>>; Catts, Roxie L - (catts) <catts at arizona.edu<mailto:catts at arizona.edu>>; Ludwig, Jennifer L - (ludwigj) <ludwigj at arizona.edu<mailto:ludwigj at arizona.edu>>; Andrews, Laura K - (lauraka) <lauraka at arizona.edu<mailto:lauraka at arizona.edu>>
Cc: McKenney, Meghan E - (meghanr) <meghanr at arizona.edu<mailto:meghanr at arizona.edu>>
Subject: FW: Financial Aid Summer/Fall Communications Plan Schedule

Hello Team,

Please see below a list of the emails OSFA has created and sent to students in an effort to help answer the top questions they get starting in June. There are more on deck for the remainder of August and September which they will be working on. Once finalized Meghan will share those with us as well.

Thank you Meghan.

See you all soon!
C


Month
Questions
Emails
June
SAP/Pass Fail Grades/COVID
SAP and COVID
July
NA
We are going to be emailing you a lot!
SAP summer process/deadlines
Summer FAQs
Cannot register for Fall b/c of summer PDB
Can Fall 2020 aid be used to pay Summer? NO
COVID questions
How has the pandemic impacted aid? FAQS!
Packaging Delay
We have everything and you are "in line" to be packaged
What does this To Do item mean?
Packaging timeline after FAFSA submitted and enrolled
Student Center changes FAQ
Student Center looks a little different, right? No worries, we’ve got your back with FAQ’s that cover how to navigate financial aid with the new look!
Is everything "good to go"?
At this time, you are all set for Fall!
Special circumstance appeal requested by student but they have not taken action. Still need this?
Special Circumstance Appeal Reminder
Fall modality decision - how does this impact my aid?
Fall Modality Decision and how it impacts aid
August
When do I pay my bill/aid disburse? Refund?
August dates and deadlines
Orientation No Shows
You missed orientation! Here’s the important financial aid information you missed!
My aid did not disburse and I don’t know why! Where is my money?
Your aid did not disburse? Here's how to find out why. Send weekly.
Did my aid disburse? YES
Your aid disbursed! Here’s how you check your student account. Send weekly.
Did my aid disburse? YES How can I pay my balance?
Your aid disbursed, we told you that but you still have a balance and no pending aid. Refer to Scholarship Universe.
Did my aid disburse? YES How can I pay my balance?
Your aid disbursed, we told you that but you still have a balance and you have additional aid available (loans not accepted?). Weekly
Verification documentation Received
We are working on your verification request!
Special Circumstances Appeals Received
We are working on your special circumstances appeal request!


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