[Plsfaculty] Browser-specific information re. EDGE learning
Galbraith, David W - (galbrait)
galbrait at arizona.edu
Thu Jul 27 11:29:03 MST 2023
For all taking the EDGE Learning module on “Preventing Harassment and Discrimination”, please see the important browser-specific information uncovered by Karen Schumaker. Thanks Karen!
Best wishes,
David
From: Schumaker, Karen S - (schumake) <schumake at arizona.edu>
Sent: Thursday, July 27, 2023 11:21 AM
To: Enriquez, Lizeth - (lizenriquez) <lizenriquez at arizona.edu>
Cc: Galbraith, David W - (galbrait) <galbrait at arizona.edu>
Subject: FW: Update for vendor
Hi Lizeth,
It took all day yesterday for the EDGE Learning people to figure out what was wrong with the Preventing Harassment & Discrimination module (why it was not loading). It turns out that the browser used makes a difference. (see below)
I have copied Dr. Galbraith on this email so you two can decide if you want to share this information with the SPLS faculty. With regards. Karen
Karen S. Schumaker, Ph.D.
Professor, School of Plant Sciences
University of Arizona
Phone: (520) 621-9635
From: Schumaker, Karen S - (schumake) <schumake at arizona.edu<mailto:schumake at arizona.edu>>
Sent: Thursday, July 27, 2023 11:17 AM
To: Gass, Jason - (jgass) <jgass at arizona.edu<mailto:jgass at arizona.edu>>; Koss, Mary P - (mpk) <mpk at arizona.edu<mailto:mpk at arizona.edu>>; Camp, Cindy - (ccamp) <ccamp at arizona.edu<mailto:ccamp at arizona.edu>>; andrewk3 <andrewk3 at email.arizona.edu<mailto:andrewk3 at email.arizona.edu>>; Gabriel, Alejandra - (akgabrie) <akgabrie at arizona.edu<mailto:akgabrie at arizona.edu>>; Flink, Danielle - (danielleflink) <danielleflink at arizona.edu<mailto:danielleflink at arizona.edu>>; Silva, Abraham Gerardo - (abrahamsilva) <abrahamsilva at arizona.edu<mailto:abrahamsilva at arizona.edu>>; Ugstad, Jessica Kree - (jugstad) <jugstad at arizona.edu<mailto:jugstad at arizona.edu>>
Subject: RE: Update for vendor
Hi Jason, Thank you very much for the update -- using another browser also worked for me. With regards.
Karen S. Schumaker, Ph.D.
Professor, School of Plant Sciences
University of Arizona
Phone: (520) 621-9635
From: Gass, Jason - (jgass) <jgass at arizona.edu<mailto:jgass at arizona.edu>>
Sent: Thursday, July 27, 2023 10:39 AM
To: Koss, Mary P - (mpk) <mpk at arizona.edu<mailto:mpk at arizona.edu>>; Camp, Cindy - (ccamp) <ccamp at arizona.edu<mailto:ccamp at arizona.edu>>; andrewk3 <andrewk3 at email.arizona.edu<mailto:andrewk3 at email.arizona.edu>>; Gabriel, Alejandra - (akgabrie) <akgabrie at arizona.edu<mailto:akgabrie at arizona.edu>>; Flink, Danielle - (danielleflink) <danielleflink at arizona.edu<mailto:danielleflink at arizona.edu>>; Silva, Abraham Gerardo - (abrahamsilva) <abrahamsilva at arizona.edu<mailto:abrahamsilva at arizona.edu>>; Ugstad, Jessica Kree - (jugstad) <jugstad at arizona.edu<mailto:jugstad at arizona.edu>>; Schumaker, Karen S - (schumake) <schumake at arizona.edu<mailto:schumake at arizona.edu>>
Subject: FW: Update for vendor
Hi All.
I received the below message from Heather.. Firefox is the recommended browser, so I tried that and the video/module loaded😊
Best,
Jason
__________________________________________________________________________________________________________________
Harassment & Discrimination Prevention: This module must be completed every two years and can count as credit towards the annual DEI requirement.
Please note trainings are completed in EDGE Learning<http://arizona.sabacloud.com/>. You will need to login with your UA NetID and password. For these trainings, Firefox is the recommended browser. Please reach out to the 24/7 help desk<https://it.arizona.edu/get-support?_gl=1*tjkosg*_ga*NDMyODcyNzY2LjE2NTUxNTUyNDE.*_ga_7PV3540XS3*MTY4Njc2MTg2Ni4xMDQ4LjEuMTY4Njc2NTc5OC4xMC4wLjA.> should you encounter any trouble accessing the module(s). Thank you.
Kindest regards,
Heather Hendrych
Human Resources Generalist II
From: Sandoval, Charles Richard - (sandovalc) <sandovalc at arizona.edu<mailto:sandovalc at arizona.edu>>
Sent: Thursday, July 27, 2023 10:01 AM
To: Gass, Jason - (jgass) <jgass at arizona.edu<mailto:jgass at arizona.edu>>
Subject: Re: Update for vendor
Hi Jason,
Yes of course, I have time from 9:30 am to 10:00 am tomorrow morning if that works for you?
--
Best regards,
Charles Sandoval
Edge Learning Business Analyst
Administrative Technologies
University Information & Technology Services
University of Arizona
From: Gass, Jason - (jgass) <jgass at arizona.edu<mailto:jgass at arizona.edu>>
Date: Wednesday, July 26, 2023 at 12:15 PM
To: Sandoval, Charles Richard - (sandovalc) <sandovalc at arizona.edu<mailto:sandovalc at arizona.edu>>
Subject: RE: Update for vendor
Hi Charles.
Yes, I am still having issues… I know you are probably swamped with this issue, but if you have some time to go over this and set up that zoom meeting, I would appreciate it, thanks.
I have some available time today 07/26/23 from 1-3:30 pm
07/27/23 from 9am-noon
07/28/23 9am-11am
If these dates and times don’t work for let me know what day/time will work.
Thanks,
Jason
From: Sandoval, Charles Richard - (sandovalc) <sandovalc at arizona.edu<mailto:sandovalc at arizona.edu>>
Sent: Wednesday, July 26, 2023 10:50 AM
To: Gass, Jason - (jgass) <jgass at arizona.edu<mailto:jgass at arizona.edu>>; Koss, Mary P - (mpk) <mpk at arizona.edu<mailto:mpk at arizona.edu>>; Camp, Cindy - (ccamp) <ccamp at arizona.edu<mailto:ccamp at arizona.edu>>; andrewk3 <andrewk3 at email.arizona.edu<mailto:andrewk3 at email.arizona.edu>>; Gabriel, Alejandra - (akgabrie) <akgabrie at arizona.edu<mailto:akgabrie at arizona.edu>>; Flink, Danielle - (danielleflink) <danielleflink at arizona.edu<mailto:danielleflink at arizona.edu>>; Silva, Abraham Gerardo - (abrahamsilva) <abrahamsilva at arizona.edu<mailto:abrahamsilva at arizona.edu>>; Ugstad, Jessica Kree - (jugstad) <jugstad at arizona.edu<mailto:jugstad at arizona.edu>>; Schumaker, Karen S - (schumake) <schumake at arizona.edu<mailto:schumake at arizona.edu>>
Cc: Lopez, Teddy L - (tleming) <tleming at arizona.edu<mailto:tleming at arizona.edu>>
Subject: Re: Update for vendor
Hi Everyone,
If you are having issues with the PHD training. Please get in touch with me directly, and I can set up a Zoom meeting with you. During the meeting, I can gather more information and try to troubleshoot the issue while we wait for the vendor. I appreciate your patience with this matter. Thank you!
Best regards,
[The University of Arizona block 'A' logo.]
Charles Sandoval
EDGE Learning
IT Business Analyst
Admin Technologies
THE UNIVERSITY OF ARIZONA
Computer Center, 201
PO Box 210073 | Tucson, AZ 85721
sandovalc at arizona.edu<mailto:sandovalc at arizona.edu>
www.arizona.edu<https://www.arizona.edu>
facebook<https://facebook.com/uarizona> | twitter<https://twitter.com/uarizona> | instagram<https://www.instagram.com/uarizona> | linkedin<https://www.linkedin.com/school/uarizona/>
[Integrity, Compassion, Exploration, Adaptation, Inclusion, Determination]<https://brand.arizona.edu/signature>
From: Gass, Jason - (jgass) <jgass at arizona.edu<mailto:jgass at arizona.edu>>
Date: Wednesday, July 26, 2023 at 10:24 AM
To: Koss, Mary P - (mpk) <mpk at arizona.edu<mailto:mpk at arizona.edu>>, Camp, Cindy - (ccamp) <ccamp at arizona.edu<mailto:ccamp at arizona.edu>>, andrewk3 <andrewk3 at email.arizona.edu<mailto:andrewk3 at email.arizona.edu>>, Gabriel, Alejandra - (akgabrie) <akgabrie at arizona.edu<mailto:akgabrie at arizona.edu>>, Flink, Danielle - (danielleflink) <danielleflink at arizona.edu<mailto:danielleflink at arizona.edu>>, Silva, Abraham Gerardo - (abrahamsilva) <abrahamsilva at arizona.edu<mailto:abrahamsilva at arizona.edu>>, Ugstad, Jessica Kree - (jugstad) <jugstad at arizona.edu<mailto:jugstad at arizona.edu>>, Schumaker, Karen S - (schumake) <schumake at arizona.edu<mailto:schumake at arizona.edu>>
Cc: Lopez, Teddy L - (tleming) <tleming at arizona.edu<mailto:tleming at arizona.edu>>, Sandoval, Charles Richard - (sandovalc) <sandovalc at arizona.edu<mailto:sandovalc at arizona.edu>>
Subject: RE: Update for vendor
Hi All.
Yes, the module/course content still does not “load”. When I try to launch the course, I get the spinning wheel…
(I waited over 10 minutes to see if it would load).
The browser I am using is google chrome.
[cid:image003.png at 01D9C07B.DD8B61F0]
[cid:image004.png at 01D9C07B.DD8B61F0]
Thanks,
Jason
From: Koss, Mary P - (mpk) <mpk at arizona.edu<mailto:mpk at arizona.edu>>
Sent: Wednesday, July 26, 2023 9:24 AM
To: Camp, Cindy - (ccamp) <ccamp at arizona.edu<mailto:ccamp at arizona.edu>>; andrewk3 <andrewk3 at email.arizona.edu<mailto:andrewk3 at email.arizona.edu>>; Gabriel, Alejandra - (akgabrie) <akgabrie at arizona.edu<mailto:akgabrie at arizona.edu>>; Flink, Danielle - (danielleflink) <danielleflink at arizona.edu<mailto:danielleflink at arizona.edu>>; Silva, Abraham Gerardo - (abrahamsilva) <abrahamsilva at arizona.edu<mailto:abrahamsilva at arizona.edu>>; Ugstad, Jessica Kree - (jugstad) <jugstad at arizona.edu<mailto:jugstad at arizona.edu>>; Gass, Jason - (jgass) <jgass at arizona.edu<mailto:jgass at arizona.edu>>; Schumaker, Karen S - (schumake) <schumake at arizona.edu<mailto:schumake at arizona.edu>>
Cc: Lopez, Teddy L - (tleming) <tleming at arizona.edu<mailto:tleming at arizona.edu>>; Sandoval, Charles Richard - (sandovalc) <sandovalc at arizona.edu<mailto:sandovalc at arizona.edu>>
Subject: RE: Update for vendor
Hi everyone,
This is what I get pictured below when I tried at 12:22 EDT. I am being offered the full course. I am supposed to get only re-certification. When I try to load the full course, I get the spinning wheel. It looks like the course might be loading. That is not the case. The wheel is really spinning, it is just that my screen shot is so fast it doesn’t show movement. I hope it clarifies for that the vendor’s claim that it is a non-reproducible error is untrue for me.
Mary Koss
[cid:image005.png at 01D9C07B.DD8B61F0]
[cid:image006.png at 01D9C07B.DD8B61F0]
From: Camp, Cindy - (ccamp) <ccamp at arizona.edu<mailto:ccamp at arizona.edu>>
Sent: Tuesday, July 25, 2023 6:29 PM
To: Koss, Mary P - (mpk) <mpk at arizona.edu<mailto:mpk at arizona.edu>>
Subject: RE: Preventing Harassment and Discrimination training
Sorry for the confusion. I think the vendor may have been working on the when you tried before. Can you please try again and see if it will launch. I did proxy as you and was able to get it to launch. Click on the blue arrow I have pointed to on the screen below with the red arrow. If you still have problems., please send me the type of device you are using and the name of the browser you are using.
[cid:image007.png at 01D9C07B.DD8B61F0]
Cindy Camp
IT Project Manager
UITS
ccamp at arizona.edu<mailto:ccamp at arizona.edu>
From: Koss, Mary P - (mpk) <mpk at arizona.edu<mailto:mpk at arizona.edu>>
Sent: Tuesday, July 25, 2023 3:26 PM
To: Camp, Cindy - (ccamp) <ccamp at arizona.edu<mailto:ccamp at arizona.edu>>; andrewk3 <andrewk3 at email.arizona.edu<mailto:andrewk3 at email.arizona.edu>>; Gabriel, Alejandra - (akgabrie) <akgabrie at arizona.edu<mailto:akgabrie at arizona.edu>>; Flink, Danielle - (danielleflink) <danielleflink at arizona.edu<mailto:danielleflink at arizona.edu>>; Silva, Abraham Gerardo - (abrahamsilva) <abrahamsilva at arizona.edu<mailto:abrahamsilva at arizona.edu>>; Ugstad, Jessica Kree - (jugstad) <jugstad at arizona.edu<mailto:jugstad at arizona.edu>>; Gass, Jason - (jgass) <jgass at arizona.edu<mailto:jgass at arizona.edu>>; Schumaker, Karen S - (schumake) <schumake at arizona.edu<mailto:schumake at arizona.edu>>
Cc: Lopez, Teddy L - (tleming) <tleming at arizona.edu<mailto:tleming at arizona.edu>>; Sandoval, Charles Richard - (sandovalc) <sandovalc at arizona.edu<mailto:sandovalc at arizona.edu>>
Subject: RE: Preventing Harassment and Discrimination training
This response from the vendor wouldn’t be helpful to me as I cannot get any video content on harassment to load, so I don’t have the option of playing the last few seconds to see if that solves the problem. I am glad to see others with the same experience here at UA. This is where the replication has taken place, meaning multiple people are reporting the same problem. Perhaps the vendor has a problem specific to the UA to address if they cannot generally replicate the error at their end. In any case, UA employees need a warning that this training isn’t working so they don’t get made at the local people in Edge learning.
From: Koss, Mary P - (mpk)
Sent: Tuesday, July 25, 2023 6:26 PM
To: Camp, Cindy - (ccamp) <ccamp at arizona.edu<mailto:ccamp at arizona.edu>>; andrewk3 <andrewk3 at email.arizona.edu<mailto:andrewk3 at email.arizona.edu>>; Gabriel, Alejandra - (akgabrie) <akgabrie at arizona.edu<mailto:akgabrie at arizona.edu>>; Flink, Danielle - (danielleflink) <danielleflink at arizona.edu<mailto:danielleflink at arizona.edu>>; Silva, Abraham Gerardo - (abrahamsilva) <abrahamsilva at arizona.edu<mailto:abrahamsilva at arizona.edu>>; Ugstad, Jessica Kree - (jugstad) <jugstad at arizona.edu<mailto:jugstad at arizona.edu>>; Gass, Jason - (jgass) <jgass at arizona.edu<mailto:jgass at arizona.edu>>; Schumaker, Karen S - (schumake) <schumake at arizona.edu<mailto:schumake at arizona.edu>>
Cc: Lopez, Teddy L - (tleming) <tleming at arizona.edu<mailto:tleming at arizona.edu>>; Sandoval, Charles Richard - (sandovalc) <sandovalc at arizona.edu<mailto:sandovalc at arizona.edu>>
Subject: RE: Preventing Harassment and Discrimination training
This response from the vendor wouldn’t be helpful to me as I cannot get any video content on harassment to load, so I don’t have the option of playing the last few seconds to see if that solves the problem. I am glad to see others with the same experience here at UA. This is where the replication has taken place, meaning multiple people are reporting the same problem. Perhaps the vendor has a problem specific to the UA to address if they cannot generally replicate the error at their end. In any case, UA employees need a warning that this training isn’t working so they don’t get made at the local people in Edge learning.
From: Camp, Cindy - (ccamp) <ccamp at arizona.edu<mailto:ccamp at arizona.edu>>
Sent: Tuesday, July 25, 2023 4:59 PM
To: andrewk3 <andrewk3 at email.arizona.edu<mailto:andrewk3 at email.arizona.edu>>; Gabriel, Alejandra - (akgabrie) <akgabrie at arizona.edu<mailto:akgabrie at arizona.edu>>; Flink, Danielle - (danielleflink) <danielleflink at arizona.edu<mailto:danielleflink at arizona.edu>>; Silva, Abraham Gerardo - (abrahamsilva) <abrahamsilva at arizona.edu<mailto:abrahamsilva at arizona.edu>>; Ugstad, Jessica Kree - (jugstad) <jugstad at arizona.edu<mailto:jugstad at arizona.edu>>; Koss, Mary P - (mpk) <mpk at arizona.edu<mailto:mpk at arizona.edu>>; Gass, Jason - (jgass) <jgass at arizona.edu<mailto:jgass at arizona.edu>>; Schumaker, Karen S - (schumake) <schumake at arizona.edu<mailto:schumake at arizona.edu>>
Cc: Lopez, Teddy L - (tleming) <tleming at arizona.edu<mailto:tleming at arizona.edu>>; Sandoval, Charles Richard - (sandovalc) <sandovalc at arizona.edu<mailto:sandovalc at arizona.edu>>
Subject: Preventing Harassment and Discrimination training
I have received the following feedback from the vendor on the problem with completing the Preventing Harassment and Discrimination training.
“Thanks for your patience while we looked into this. After extensive testing, we could not replicate this issue. We are thinking users are experiencing this issue because after a user gets to the last page where “Done” is displayed, they actually need to press "play" for the video to finish its last 20-30 seconds. Once they finish the last 20-30 seconds of the video, the section will be marked as completed. “
Please let me know if you this does not work for you.
Cindy Camp
IT Project Manager
UITS
ccamp at arizona.edu<mailto:ccamp at arizona.edu>
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