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<p class="MsoNormal">[downtime] [unplanned service interruption] NetID+ Phone Call Authentication Method Failure on Monday, November 5th, 2018 at 8:30 a.m.<o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Calibri",sans-serif">Overview:
</span></strong>NetID+ Phone calls arrive after a large delay causing a timeout in service.<br>
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<strong><span style="font-family:"Calibri",sans-serif">Service Affected:</span></strong> NetID+, phone-authentication method.<br>
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<strong><span style="font-family:"Calibri",sans-serif">Date and Time:</span></strong> Monday, November 5th, 2018 at 8:30 a.m.<br>
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<strong><span style="font-family:"Calibri",sans-serif">Impact to Campus:</span></strong> Users are unable to log in using the NetID+ phone-authentication method. Other authentication methods (ie: codes, texts, bypass-codes) are still functioning.<br>
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<strong><span style="font-family:"Calibri",sans-serif">Planned Operation:</span></strong> Our DUO service provider is aware of the issue and is working to restore service functionality.<br>
<br>
<strong><span style="font-family:"Calibri",sans-serif">Contact:</span></strong> For additional support and assistance please contact the 24/7 IT Support Center at 520.626.8324 or submit a support request at
<a href="https://support.arizona.edu">https://support.arizona.edu </a> <br>
--<br>
*****************************************************************************<br>
University Information Technology Services<br>
24/7 IT Support Center<br>
MLK 207 626-TECH (8324)<o:p></o:p></p>
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