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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><b>From:</b> Masseth, Derek A - (dmasseth) <br><b>Sent:</b> Wednesday, November 28, 2012 10:35 AM<br><b>To:</b> UITS-Broadcast<br><b>Subject:</b> University Email Delivery Issues<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='text-autospace:none'><o:p> </o:p></p><p class=MsoNormal style='text-autospace:none'>UITS is notifying UA faculty/staff email account holders that some emails sent to addresses outside arizona.edu (i.e. hotmail.com, cisco.com, msn.com) since <b>Friday, November 23</b> may not have reached the intended recipients. Some messages may have been rejected by recipients' email systems, some may have been queued for up to five days for later delivery, but most have been delivered. <o:p></o:p></p><p class=MsoNormal style='text-autospace:none'> <o:p></o:p></p><p class=MsoNormal style='text-autospace:none'><b>What Should You Do?</b><o:p></o:p></p><p class=MsoNormal style='text-autospace:none'>Pay attention to email delivery failures. Confirm delivery of time sensitive materials. Anyone with an important or time sensitive email sent outside arizona.edu beginning Friday, November 23 should use an alternate means of contact to confirm delivery:<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='mso-list:Ignore'>•<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Phone<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='mso-list:Ignore'>•<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Instant Messaging<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.5in;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='mso-list:Ignore'>•<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Email from an alternate address<o:p></o:p></p><p class=MsoNormal style='text-autospace:none'><o:p> </o:p></p><p class=MsoNormal style='text-autospace:none'><b>Why Did This Occur?</b><o:p></o:p></p><p class=MsoNormal style='text-autospace:none'>Several NetIDs were compromised and used to send out spam email from arizona.edu addresses, resulting in some external email providers blocking all email from central University mail servers as spam.<o:p></o:p></p><p class=MsoNormal style='text-autospace:none'> <o:p></o:p></p><p class=MsoNormal style='text-autospace:none'><b>Further Information</b><o:p></o:p></p><p class=MsoNormal style='text-autospace:none'>UITS technicians are monitoring the mail servers and working with external email providers to resolve the issue. Updates will be posted in UITS Alerts at <a href="http://247.arizona.edu/"><span style='color:blue'>http://247.arizona.edu</span></a>.<o:p></o:p></p><p class=MsoNormal style='text-autospace:none'> <o:p></o:p></p><p class=MsoNormal style='text-autospace:none'>If you have questions or concerns, please contact the 24/7 IT Support Center at 626-TECH (8324) or by submitting a support request at <a href="https://uassist.arizona.edu/"><span style='color:blue'>https://uassist.arizona.edu</span></a>. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><i><span style='font-size:14.0pt;font-family:"Agency FB","sans-serif";color:#1F497D'>Mario Marquez<br>Systems Administrator Principal<br>University of Arizona<br>College of Agriculture and Life Sciences<br>School of Plant Sciences<br></span></i></b><span style='font-size:14.0pt;font-family:"Agency FB","sans-serif";color:#1F497D'><a href="mailto:mmarquez@ag.arizona.edu" title="mailto:mmarquez@ag.arizona.edu"><b><i><span style='color:#1F497D'>mmarquez@ag.arizona.edu</span></i></b></a><br><b><i>Office 520-621-1257<br>Cell 520-429-2902<o:p></o:p></i></b></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><img border=0 width=198 height=96 id="Picture_x0020_1" src="cid:image001.gif@01CDCE20.B0084620" alt=UAriz-CALS-logo-247></span><span style='font-size:14.0pt;font-family:"Agency FB","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>