[Plantsci] Service Outage Microsoft Teams Delays in Sending Messages begins on 01-26-24, 09:55 AM (MST)

[Marquez, Mario A - (marquezm)]

Service Outage Microsoft Teams Delays in Sending Messages begins on 01-26-24, 09:55 AM (MST)


Overview:  Microsoft Teams Delays in Sending Messages

Services Affected: Office 365

Begin: Friday, January 26, 2024, 09:55 AM (MST)

Impact to Campus:  Office 365 Outage

Details:

Microsoft Support has alerted that there may be multiple problems affecting Microsoft Teams users at this time.  One observed symptom in our environment is a noticeable delay in sending some messages.



Affected scenarios provided by Microsoft Support include, but aren't limited to:

- Users performing a cold boot may not able to log into teams and will see a "oops" page.

- Users logging in or unlocking their devices after some time may see missing messages.

Current status: Our review of service telemetry indicates a portion of database infrastructure that facilitates multiple APIs is experiencing a networking issue, resulting in impact. We're continuing our investigation to isolate the underlying cause of the networking issue and develop remediation actions.


Contact: For additional support and assistance please contact the 24/7 IT Support Center at 520.626.8324 or submit a support request at https://support.arizona.edu
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