[Plantsci] FW: If You Are Having Trouble in UAccess Employee or Student

[Donna-Rae Marquez]

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To: Campus Community

Subject: UAccess Employee and UAccess Student Systems Upgrade Completed

We are pleased to announce that UITS has successfully completed the upgrade of the UAccess Employee and Student Systems to PeopleTools 8.51. Systems will be available Monday, July 18 at 6:00 a.m. as planned. 

As with any system improvements, users may experience some minor issues. The upgrade included a rebuild of the web, application, and database tiers upon which UAccess relies.

Should you experience performance degradation with page loading times and/or formatting irregularities please close all browsers and clear the browser cache. If you are unsure how to clear the cache from your browser, please follow the link listed below for browser specific instructions.

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

For I.E. 9.0 browsers please paste the link below into your browser and follow the browser specific instructions on clearing cache. 

http://kb.wisc.edu/helpdesk/page.php?id=15141

The browsers that will provide the most optimal user experience:

· Windows XP - Firefox 3.5 and higher
· Windows Vista/Win7 - IE 8 and Firefox 3.5 and higher
· Mac - Safari 4 and Firefox 3.5 and higher

You can view the new menus, navigation structure and other features on the Mosaic website on the Benefits/Features page at http://mosaic.arizona.edu/upgrades/benefits.
Frequently Asked Questions are available at http://mosaic.arizona.edu/upgrades/faqs.

Information on training demonstrations and open labs is available on the UITS Workshops and Training page.

Contact: If you have questions or concerns, please contact UITS 24/7 IT Support Center at (520) 626-TECH (8324) or by submitting a support request.

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If clearing your browser cache does not work, contact the 24/7 IT Support Center for further assistance.

 

Hope that helps!

Melanie Cooley

UITS Workshop & Training Team

 

Visit The University of Arizona Mosaic Community at: http://uamosaicworkshops.ning.com/?xg_source=msg_mes_network

 

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