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<div><b>From:</b> "Ratje, Jeffrey M - (jmratje)" <<a href="mailto:jmratje@email.arizona.edu">jmratje@email.arizona.edu</a>><br>
<b>Date:</b> February 1, 2017 at 6:33:36 AM MST<br>
<b>To:</b> "'<a href="mailto:calsbusofficers@list.arizona.edu">calsbusofficers@list.arizona.edu</a>'" <<a href="mailto:calsbusofficers@list.arizona.edu">calsbusofficers@list.arizona.edu</a>><br>
<b>Cc:</b> "Mcginley, Susan - (mcginley)" <<a href="mailto:mcginley@ag.arizona.edu">mcginley@ag.arizona.edu</a>>, "Lanza, Robert K - (lanza)" <<a href="mailto:lanza@email.arizona.edu">lanza@email.arizona.edu</a>>, "Limesand, Kirsten H - (limesank)" <<a href="mailto:limesank@email.arizona.edu">limesank@email.arizona.edu</a>>,
"Smith, Steven E - (sesmith)" <<a href="mailto:sesmith@email.arizona.edu">sesmith@email.arizona.edu</a>>, "Arnold, Anne E - (fungi)" <<a href="mailto:Arnold@ag.arizona.edu">Arnold@ag.arizona.edu</a>>, "Antin, Parker B - (pba)" <<a href="mailto:pba@email.arizona.edu">pba@email.arizona.edu</a>>,
"Burgess, Shane C - (shaneburgess)" <<a href="mailto:sburgess@cals.arizona.edu">sburgess@cals.arizona.edu</a>>, "Silvertooth, Jeffrey C - (silverto)" <<a href="mailto:Silver@ag.arizona.edu">Silver@ag.arizona.edu</a>>, "Staten, Michael E - (statenm)" <<a href="mailto:statenm@email.arizona.edu">statenm@email.arizona.edu</a>>,
"Chorover, Jon - (chorover)" <<a href="mailto:chorover@email.arizona.edu">chorover@email.arizona.edu</a>>, "Farrell-Poe, Kathryn L - (kittfp)" <<a href="mailto:kittfp@email.arizona.edu">kittfp@email.arizona.edu</a>>, "Going, Scott B - (going)" <<a href="mailto:going@email.arizona.edu">going@email.arizona.edu</a>>,
"Hawley, Jana - (hawleyj)" <<a href="mailto:hawleyj@email.arizona.edu">hawleyj@email.arizona.edu</a>>, "Marsh, Stuart E - (smarsh)" <<a href="mailto:smarsh@email.arizona.edu">smarsh@email.arizona.edu</a>>, "Schumaker, Karen S - (schumake)" <<a href="mailto:schumake@email.arizona.edu">schumake@email.arizona.edu</a>>,
"Tabashnik, Bruce E - (tabashnb)" <<a href="mailto:BruceT@cals.arizona.edu">BruceT@cals.arizona.edu</a>>, "Thompson, Gary D - (gdthomps)" <<a href="mailto:GaryT@ag.arizona.edu">GaryT@ag.arizona.edu</a>>, "Torres, Robert Matthew - (rtorres1)" <<a href="mailto:rtorres1@email.arizona.edu">rtorres1@email.arizona.edu</a>>,
"Wright, Andre-Denis Girard - (adwright)" <<a href="mailto:adwright@email.arizona.edu">adwright@email.arizona.edu</a>><br>
<b>Subject:</b> <b>Intersection of the Arizona Constitution and Lean Process Improvement</b><br>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Garamond",serif">Where does our authority to charge students tuition come from? Where does our public status to receive state general fund appropriation come from?</span></b><span style="font-size:12.0pt;font-family:"Garamond",serif">
The same place – the <a href="http://www.azleg.gov/const/arizona_constitution.pdf">
Arizona Constitution</a>, Article XI, Section 6. It is found in the phrase “the instruction furnished shall be as nearly free as possible.”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">Legal scholars have been arguing what this phrase means since the founding of the state on February 14, 1912 (Valentine’s Day – Happy Birthday, Arizona – 105 years young!). What
I believe it means relates directly to the conversation we had at the January 31<sup>st</sup> Business Office Meeting regarding Lean Process Improvement.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">Through our actions to reduce unnecessary waste, eliminate steps, and improve processes, as business officers, we are driving down the costs of providing education, research, and
extension at the University of Arizona. Through cost reductions, we reduce the pressure to charge more tuition to students and reduce the burden to taxpayers – in other words, live up to the Arizona Constitution. To be clear, not all process is bad; only
the unnecessary or wasteful. This requires zooming wider than your day-to-day workload.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">Every cost (and most are salary and benefits), if not funded from increased student population or soft fund sources, is additional pressure on tuition rates or the state taxpayer.
Employee time is our most precious and most costly asset. Spent doing unnecessary process is a tremendous waste.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">Clearly, this is a magnified argument involving a great deal of indirect interactions. Nonetheless, without your continuous improvement as business professionals, costs and processes
could swing the opposite way and push the costs to students and taxpayers ever higher. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">As public and legislative scrutiny of tuition prices increases we must do our part, as strategic partners alongside our academic colleagues, to:<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo1">
<!--[if !supportLists]--><span style="mso-list:Ignore">1)<span style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]-->recognize the important role we play in hampering the growth of red tape;
<o:p></o:p></p>
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<!--[if !supportLists]--><span style="mso-list:Ignore">2)<span style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]-->stay attune to the challenges facing higher education and understand their relationship to the various parts of the mission;<o:p></o:p></p>
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<!--[if !supportLists]--><span style="mso-list:Ignore">3)<span style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]-->seek out and apply best practices; <o:p></o:p></p>
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<!--[if !supportLists]--><span style="mso-list:Ignore">4)<span style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]-->measure the impact of the actions taken, and;<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo1">
<!--[if !supportLists]--><span style="mso-list:Ignore">5)<span style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]-->seek feedback to improve the process.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">This is similar to the Deming Circle discussed yesterday: Plan – Do – Check/Study – Act.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">To this end, Linda Heffernan raised an important question – What can we do to improve systems, process, and reduce red tape at the university-level? Attached is an example that
I am very proud of. Ashley Stewart from SNRE and I have been working on an HR process improvement. It is fitting of the spirit of Linda’s question and has started an important conversation at HR and Workforce Systems. Our argument uses both logic and emotion
to encourage cultural change within the UA. Has the suggested improvement been implemented yet? No, but part of culture change is starting a dialogue and being tenacious in our resolve for improvement. In that measure, it has been terrifically successful.
CALS is seen as the place with fresh and constructive ideas.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">Change in higher education often moves in punctuated evolutionary terms (can feel like geologically evolutionary terms, though). Our role as business professionals is to never
stop working to find better, faster, and more sustainable solutions to operate and facilitate mission delivery.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">Jeffrey Ratje<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">Associate Dean, Finance and Administration
<span style="color:#44546A">|</span> Treasurer, Arizona Experiment Station<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">College of Agriculture and Life Sciences (CALS)
<span style="color:#44546A">|</span> The University of Arizona<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">PO Box 210036, Forbes Building, Rm 314C<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">1140 E. So. Campus Drive
<span style="color:#44546A">| </span>Tucson, AZ 85721<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif">Phone: (520) 621-1468
<span style="color:#44546A">| </span>Fax: (520) 621-8558<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif"><o:p> </o:p></span></p>
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