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<p class="MsoNormal">Greetings and happy new year Agvisors:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hope you all had an overall good break. Below is an announcement on OSFA On-Call changes starting today.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">On a side but somewhat relevant as we’ll be getting students with SAP appeals reaching out, an update on Academic Eligibility statuses will be sent out to all later today or tomorrow.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Have a great day.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best,<o:p></o:p></p>
<p class="MsoNormal">Nancy<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#404040">Nancy G. Rodriguez-Lorta, M.Ed. <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="color:#404040">Senior Director, Advising and Student Services<br>
UA College of Agriculture and Life Sciences | Office of Career & Academic Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#404040">Pronouns: She/Her/Ella <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#404040">Positivity/Learner/Relator/Arranger/Input<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#404040">Forbes Room 203 | PO Box 210036 |Tucson, AZ 85721-0036<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#404040">Phone: (520) 621-3611 | Fax: (520) 621-8662<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#404040">Website: </span><a href="https://cals.arizona.edu/students/advising"><span style="color:blue">https://cals.arizona.edu/students/advising</span></a>
<o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#1F3864"><a href="https://www.facebook.com/uarizonaCALS"><span style="color:#1F3864">facebook</span></a> |
<a href="https://twitter.com/uarizonaCALS"><span style="color:#1F3864">twitter</span></a> |
<a href="https://www.instagram.com/uarizonaCALS/"><span style="color:#1F3864">instagram</span></a> |
<a href="https://www.linkedin.com/school/the-university-of-arizona"><span style="color:#1F3864">linkedin</span></a><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><i><span style="color:#404040"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal"><b><span style="color:#1F3864">Dean of Students – Student Emergency Funds</span></b><b><span style="color:#404040">:
</span></b><a href="https://uarizona.co1.qualtrics.com/jfe/form/SV_1U4JaKI38fnmmK9"><span style="color:blue">https://uarizona.co1.qualtrics.com/jfe/form/SV_1U4JaKI38fnmmK9</span></a>
<o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#1F3864">Student Announcements</span></b><span style="color:#1F3864">
</span>– CALS E-Newsletter: <a href="https://cals.arizona.edu/content/cals-e-newsletter-archive">
<span style="color:blue">https://cals.arizona.edu/content/cals-e-newsletter-archive</span></a>
<b><span style="color:#404040"><o:p></o:p></span></b></p>
<p class="MsoNormal"><img border="0" width="418" height="101" style="width:4.3541in;height:1.052in" id="Picture_x0020_3" src="cid:image002.png@01D6E295.78CE2A70" alt="Integrety, Compassion, Exploration, Adaptation, Inclusion, Determination"><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#0C234B;border:none windowtext 1.0pt;padding:0in;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="120" height="96" style="width:1.25in;height:1.0in" id="Picture_x0020_2" src="cid:image003.png@01D6E295.78CE2A70" alt="The University of Arizona block 'A' logo."><o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#44546A">Arizona's Land-Grant University<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#0C234B;border:none windowtext 1.0pt;padding:0in;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#0C234B;border:none windowtext 1.0pt;padding:0in;background:white">The University of Arizona </span><span style="font-size:10.0pt;color:#8B0015;border:none windowtext 1.0pt;padding:0in;background:white"><a href="https://native-land.ca/" target="_blank"><span style="color:#570606">resides
on the traditional territory of the Tohono O'odham and Pasqua Yaqui people</span></a></span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> uaac-request@list.arizona.edu <uaac-request@list.arizona.edu>
<b>On Behalf Of </b>Catts, Roxie L - (catts)<br>
<b>Sent:</b> Monday, January 4, 2021 12:00 PM<br>
<b>To:</b> UAAC list (uaac@list.arizona.edu) <uaac@list.arizona.edu><br>
<b>Subject:</b> [uaac] FW: Announcement: Changes to OSFA’s On-Call Service beginning January 4, 2021<br>
<b>Importance:</b> High<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> McKenney, Meghan E - (meghanr) <<a href="mailto:meghanr@arizona.edu">meghanr@arizona.edu</a>>
<br>
<b>Sent:</b> Monday, January 4, 2021 11:52 AM<br>
<br>
<b>Subject:</b> Announcement: Changes to OSFA’s On-Call Service beginning January 4, 2021<br>
<b>Importance:</b> High<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dear valued campus partner, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Happy New Year! We hope you all had a restful break. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you could please pass this message on to your teams and anyone else that you believe should have this information, please do so! We greatly appreciate you helping to spread the word as to ensure that all who are impacted by this change
receive this announcement. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">With the recent move from Skype for Business to Microsoft Teams for our instant messaging needs, the Office of Scholarships and Financial Aid (OSFA) has an exciting announcement regarding the OSFA-OnCall Skype for Business contact<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif">
which many of you have become very familiar with.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Considering the sensitive nature of student financial aid information included in many of the instant messages received, the OSFA-OnCall contact will be turned off and unavailable going forward. Unfortunately, we are unable to offer the
same type of service within Teams using the structure of the teams and channels and the requirements to protect students’ financial aid information.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">With that said, we are very excited to offer a new way to reach the OSFA on-call team! While it is no longer an instant messaging platform, we feel confident that this method will both better protect any sensitive information shared between
you and OSFA and serve as a good way to connect with OSFA without having to call our main line.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Effective January 4, 2021,</b> please use the following steps in order to connect with the OSFA-OnCall team:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal" style="mso-list:l1 level1 lfo1">Navigate to: <a href="https://financialaid.arizona.edu/contact/email">
https://financialaid.arizona.edu/contact/email</a><o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1">Click on the “University Staff Login” link and login using your Net ID and PW<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1">Complete the webform in order to submit your question/request on behalf of the student you are working with.<o:p></o:p></li><ol style="margin-top:0in" start="1" type="a">
<li class="MsoNormal" style="mso-list:l1 level2 lfo1">Important notes about your request:
<o:p></o:p></li></ol>
</ol>
<p class="MsoListParagraph" style="margin-left:1.5in;text-indent:-1.5in;mso-text-indent-alt:-9.0pt;mso-list:l1 level3 lfo1">
<![if !supportLists]><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">
</span>i.<span style="font:7.0pt "Times New Roman""> </span></span><![endif]>The student you are submitting the question/request on behalf of will always receive a copy of our response to you. This response will include both your original request and our
response. This will support your follow-up to the student as the student will see our response first-hand and will help ensure the student is involved in all communication between our offices regarding their financial aid.
<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.5in;text-indent:-1.5in;mso-text-indent-alt:-9.0pt;mso-list:l1 level3 lfo1">
<![if !supportLists]><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">
</span>ii.<span style="font:7.0pt "Times New Roman""> </span></span><![endif]>If you are asking a general question that is not specific to a student, you should enter your information again in the student section. The form requires student information
so that we can look up student accounts and give accurate & reliable answers, but we understand sometimes you just need general help too!<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.5in;text-indent:-1.5in;mso-text-indent-alt:-9.0pt;mso-list:l1 level3 lfo1">
<![if !supportLists]><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">
</span>iii.<span style="font:7.0pt "Times New Roman""> </span></span><![endif]>As always, there may be information about a student’s financial aid record that we cannot share with you. In this situation, you will receive a reply from OSFA (the student
will be cc’d) indicating that the information cannot be shared and that we have reached out directly to the student via a separate email thread (to their Arizona Catmail) to answer the question(s) or help resolve the case.
<o:p></o:p></p>
<ol style="margin-top:0in" start="4" type="1">
<li class="MsoNormal" style="mso-list:l1 level1 lfo1">Click Submit<o:p></o:p></li></ol>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">While responses will not be “instant” as they were before, please know that we are committed to offering the same service and support to you and our students:
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Hours: <o:p></o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l2 level1 lfo2">The OSFA-OnCall Counseling Team will be staffing the new method Monday – Friday between 8:00 am to 5:00 pm.
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Response Turn-Around: <o:p></o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo3">Requests submitted by 4:00 pm will be responded to by the end of that same business day<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3">Requests submitted after 4:00 pm will be responded to the next business day (they will be first priority for that next day)<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><u>Additional Tips and Notes on this new contact method: <o:p>
</o:p></u></b></p>
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<li class="MsoNormal" style="mso-list:l3 level1 lfo4">This is only for you, our campus partners! Students who are reaching out to us directly should use the contact methods provided here:
<a href="https://financialaid.arizona.edu/contact">https://financialaid.arizona.edu/contact</a><o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
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<li class="MsoNormal" style="mso-list:l3 level1 lfo4">In cases where you have a student appointment and you would have before IM’d OSFA for an immediate response, we recommend using language such as: “I will submit a request to the Office of Scholarships &
Financial Aid to check on this issue on your behalf. We will both get an email response shortly.”
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
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<li class="MsoNormal" style="mso-list:l3 level1 lfo4">Watch your Arizona email for a response from our team! The email will come from an OSFA-OnCall staff member via
<span style="color:#0070C0"><a href="mailto:uaservice-fa@email.arizona.edu">uaservice-fa@email.arizona.edu</a></span>. If you have additional questions about this request specifically, you can simply respond to the email response you receive and we will respond
back. <o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
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<li class="MsoNormal" style="mso-list:l3 level1 lfo4">While you can respond directly to us as mentioned above, all
<b>new</b> inquiries require a new webform be submitted following the steps above. <o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">While we understand that this is different and will take some getting used to, we are excited to continue to offer you a better way to connect with OSFA are we are confident that we can still offer you the assistance and support you need,
all while better protecting students’ sensitive information. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please reach out to us with any questions or concerns you may have.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Take care, <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#17375E">Meghan
</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> <img border="0" width="71" height="70" style="width:.7395in;height:.7291in" id="Picture_x0020_1" src="cid:image001.png@01D6E284.7A652DE0" alt="blockA-small"></span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:11.55pt"><b><span style="color:#002060">Meghan McKenney |</span></b><span style="color:#002060"> Director, Counseling<br>
</span><span style="font-size:10.0pt;color:#002060">Pronouns: She/Her/Hers (</span><a href="https://www.mypronouns.org/"><span style="font-size:10.0pt">What's this</span></a><span style="font-size:10.0pt;color:#002060">)</span><span style="color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:11.55pt"><span style="font-size:10.0pt;color:#002060">The University of Arizona | Office of Scholarships and Financial Aid</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:11.55pt"><span style="font-size:10.0pt;color:#002060">PO Box 210066 | Tucson, AZ 85721</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#17375E;background:#FAFAFB">📞</span><span style="font-size:10.0pt;color:#17375E;background:#FAFAFB">
</span><span style="font-size:10.0pt;color:#17375E">520.621.1858| <b>FAX</b>: 520.621.9473<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;color:#17375E">Our goal is to help you focus on what really matters – getting an exceptional education and gaining the skills to launch your career.
<br>
<o:p></o:p></span></i></p>
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