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<p class="MsoNormal"><span style="color:#1F497D">Greetings Agvisors,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Please note the change below from the Financial Aid office. Thanks!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Nancy <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#404040">Nancy G. Rodriguez-Lorta</span><span style="color:#404040">, M.Ed. | Senior Director, Advising and Student Services<br>
UA College of Agriculture and Life Sciences | Office of Career & Academic Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#404040">Forbes Room 203 | PO Box 210036 |Tucson, AZ 85721-0036<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#404040">Phone: (520) 621-3616 | Fax: (520) 621-8662<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#404040">Twitter: @CALS_UA | Website: cals.arizona.edu/cas<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#404040"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><i><span style="color:#404040">To schedule an appointment call (520) 621-3616<o:p></o:p></span></i></b></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> <a href="mailto:enrollmentmanagement-request@list.arizona.edu">
enrollmentmanagement-request@list.arizona.edu</a> <<a href="mailto:enrollmentmanagement-request@list.arizona.edu">enrollmentmanagement-request@list.arizona.edu</a>>
<b>On Behalf Of </b>Venezia, Mary E - (venezia)<br>
<b>Sent:</b> Tuesday, May 29, 2018 8:38 AM<br>
<b>To:</b> <a href="mailto:enrollmentmanagement@list.arizona.edu">enrollmentmanagement@list.arizona.edu</a><br>
<b>Subject:</b> [enrollmentmanagement] Update to Financial Aid Email Account<o:p></o:p></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D">Dear Campus Partners,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Georgia",serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">The Office of Scholarships & Financial Aid (OSFA) is excited to announce our transition from AskAid email to a new E-Ticket
Contact Form in order to better support our students and respond to their requests more quickly. The portal is set to go live,
</span><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#C00000">Monday, June 4, 2018.</span><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D"> There will be a brief transition period where
we will continue to respond to emails sent to AskAid.</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Georgia",serif;color:#C00000">Please
<u>help us</u> by updating ALL outreach materials (email, print communications, website references, etc…) that currently reference AskAid.</span><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#C00000">
</span><span style="font-size:12.0pt;font-family:"Georgia",serif">Any reference to
</span><a href="mailto:askaid@email.arizona.edu"><span style="font-size:12.0pt;font-family:"Georgia",serif">askaid@email.arizona.edu</span></a><span style="font-size:12.0pt;font-family:"Georgia",serif"> should be changed to
</span><a href="http://financialaid.arizona.edu/contact"><b><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D;text-decoration:none">http://financialaid.arizona.edu/contact</span></b></a><b><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D">.</span></b><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D">
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">Additional details are below. If you have any questions about this new process, please contact Rebekah Salcedo or Abby Hammar.
</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">Thank you in advance for your support of this process improvement for our students!
</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">Sincerely,</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">Rebekah Salcedo
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Georgia",serif"> </span><o:p></o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:51.75pt">
<td width="86" valign="top" style="width:.9in;padding:0in 5.4pt 0in 5.4pt;height:51.75pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"><img border="0" width="71" height="70" style="width:.7416in;height:.7333in" id="_x0000_i1025" src="cid:image001.png@01D3F40A.F38C12D0" alt="blockA-small"></span><o:p></o:p></p>
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<td width="394" valign="top" style="width:4.1in;padding:0in 5.4pt 0in 5.4pt;height:51.75pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="color:#17375E">Rebekah H. Salcedo, Ph.D.</span></b><span style="color:#17375E">| Director</span><span style="color:#1F497D"><br>
</span><span style="font-size:10.0pt;color:#17375E">The University of Arizona Office of Scholarships and Financial Aid</span><span style="color:#1F497D"><br>
</span><span style="font-size:10.0pt;color:#17375E">PO Box 210066</span><span style="color:#1F497D"><br>
</span><span style="font-size:10.0pt;color:#17375E">Tucson, AZ 85721</span><span style="color:#1F497D"><br>
</span><span style="font-size:10.0pt;font-family:"Segoe UI Symbol",sans-serif;color:#17375E;background:#FAFAFB">📞 </span><span style="font-size:10.0pt;color:#17375E">520.621.5200 | <b>FAX</b>: 520.621.9473</span><o:p></o:p></p>
</td>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><b><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D"> </span></b><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><b><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">Additional Details </span></b><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"> <o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">The new E-Ticket Contact Form will be linked to the OSFA website’s contact page at
</span><a href="http://financialaid.arizona.edu/contact"><b><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D;text-decoration:none">http://financialaid.arizona.edu/contact</span></b></a><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">.
This page will assist you in accurately referring students to our office and is the best contact resource for students’ financial aid questions. The benefits of this new E-Ticket Contact Form include:</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:39.15pt;text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">A Net ID feature, so students can log in and have their demographic data pre-populated</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:39.15pt;text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">For current students, it will compile the history of all their previously submitted E-ticket questions</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:39.15pt;text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">It will help streamline duplicate submissions</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:39.15pt;text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">It will enable OSFA staff to better track and more proactively respond to widespread questions
</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">Parents and other parties will have an anonymous guest access option to submit emails and/or forms. All users who submit
an E-Ticket will receive a copy of their submission, as well as the Ask Aid Team’s reply, to the email address they provide.</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">The portal is set to go live,
</span><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#C00000">Monday, June 4, 2018.</span><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D"> There will be a brief transition period where
we will continue to respond to emails sent to AskAid. During this transition period, students will receive a “Do Not Reply, please use
</span><a href="http://financialaid.arizona.edu/contact"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D;text-decoration:none">http://financialaid.arizona.edu/contact</span></a><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">”
message. </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#C00000"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Georgia",serif;color:#C00000">Please
<u>help us</u> by updating ALL outreach materials (email, print communications, website references, etc…) that currently reference AskAid.</span><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#C00000">
</span><span style="font-size:12.0pt;font-family:"Georgia",serif">Any reference to
</span><a href="mailto:askaid@email.arizona.edu"><span style="font-size:12.0pt;font-family:"Georgia",serif">askaid@email.arizona.edu</span></a><span style="font-size:12.0pt;font-family:"Georgia",serif"> should be changed to
</span><a href="http://financialaid.arizona.edu/contact"><b><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D;text-decoration:none">http://financialaid.arizona.edu/contact</span></b></a><b><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D">.</span></b><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D">
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D">If your office replies to a student email, instead of CCing
</span><a href="mailto:askaid@email.arizona.edu"><span style="font-size:12.0pt;font-family:"Georgia",serif">askaid@email.arizona.edu</span></a><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D">, please instead encourage the student to
reach out to us directly via one of the methods listed on our website at </span>
<a href="http://financialaid.arizona.edu/contact"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D;text-decoration:none">http://financialaid.arizona.edu/contact</span></a><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D">.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#1F497D">Additionally, if your office forwards email attachments on behalf of students to AskAid, please instead encourage students to submit forms/documents via one of the
methods listed on our Form/Document Submission Instructions webpage at: <a href="http://financialaid.arizona.edu/forms">
http://financialaid.arizona.edu/forms</a>. </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><i><u><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">Other OSFA Emails that are not changing:</span></u></i><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">Outreach email requests:
</span><a href="mailto:OSFA-FAOutreach@email.arizona.edu"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif">OSFA-FAOutreach@email.arizona.edu</span></a><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">Departmental User Assistance for External Awards:
</span><a href="mailto:OSFA-DeptAskAid@email.arizona.edu"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif">OSFA-DeptAskAid@email.arizona.edu</span></a><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">
</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:12.0pt;line-height:105%;font-family:"Georgia",serif;color:#1F497D">If you have additional questions about this new process, please contact Rebekah Salcedo or Abby Hammar.
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