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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>Conflict Management Basics</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'><br>February 7, 2012: 9:00—10:00, SUMC 411<br>Dr. Nancy Stiller, Coordinator, Ombuds Program<o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'><o:p> </o:p></span></p><p><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>Interpersonal conflicts, especially those that continue over time, can be overwhelming and exasperating. Understanding conflict dynamics can help us develop strategies to resolve misunderstandings as well as long-term disputes. Participants in this session will learn about conflict management styles and determine how to choose an appropriate style depending on the nature of the conflict. We will also discuss a conflict management model and apply the model to a hypothetical conflict. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'><br><br><b><i>We hope to see you there!</i></b><o:p></o:p></span></p></div></body></html>