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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> University Professional Advisors Council [mailto:UPAC@LISTSERV.ARIZONA.EDU] <b>On Behalf Of </b>Wieland, Sarah J - (swieland)<br><b>Sent:</b> Monday, July 18, 2011 11:21 AM<br><b>To:</b> UPAC@LISTSERV.ARIZONA.EDU<br><b>Subject:</b> Issues with UAccess<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Dear Advising Community,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>We are aware of the issues happening in UAccess this morning;<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Slow performance<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>SQL errors<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Inability to save data<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>The Schedule of Classes at schedule.arizona.edu has been unavailable<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have identified caching issues as the source of the performance issues with UAccess and are currently working on a solution to resolve <u>all</u> issues with cache. We have developed a plan of action, but we need to test it before proceeding with the fix in the production system. I will keep you posted on our progress. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Sarah Wieland, M.Ed<o:p></o:p></p><p class=MsoNormal>Principal Enterprise Business Analyst<o:p></o:p></p><p class=MsoNormal>University Information Technology Services<o:p></o:p></p><p class=MsoNormal>The University of Arizona<o:p></o:p></p><p class=MsoNormal>621-9785 UITS 337<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>